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I totally get your concern about where you have spent your money. It's expensive.

But, before you make any judgement about what I'm about to say here, please, PLEASE be patient with me because, I know my Hyla, and apparently, the person who showed this machine to you, had absolutely no clue as to what they were doing. If they had showed you the real benefits of it, and how to use it, trust me, you wouldn't be writing this at all, because you would love your Hyla as much as I (and SO many other people I know) do. He must have been a new guy, still learning, so let's cut him some slack.....First off, when it comes to anyone I have ever heard complain about the Hyla, I asked them if they used it to clean their air once every day or so. Every one of them said they didn't use it, practically at all, because the basin was a hassle.

Well, my thoughts.... if you don't use it, how do you know if it works? It takes time and patience with a machine like this, but I promise, it is worth it. Now, if there are some real issues with your Hyla, you do have an awesome warranty on it, (which is a big part of what you paid for), so you might want to check into that.

But, as far as the hose is concerned, yes, it will clog, but it is easy to clean. Just use a stretched out wire clothes hanger. We have to remember, any large investment requires care and maintenance. But personally, I would choose a clogged hose any day over my daughter suffering through the allergies and respiratory issues she had before we owned a Hyla.

I would choose filling and emptying the "difficult" basin, over the large electric bill I had, the cans of toxic air freshener to MASK the musky smell, the chronic upper respiratory and sinus infections, The FILTH we were breathing, blowing out of MY OWN VACUUM CLEANER every time I used it, the money I was wasting, the doctors and hospital visits, the medicines..............My home is CLEAN now. Not masked to smell clean, because of the constant harmful bacteria that INEVITABLY BREEDS INSIDE OF EVERY HOME, that is the cause of most allergies and sickness. It's CLEAN. My Hyla, that amazing machine you are so quick to put down, has changed everything in my home, and I will never buy anything else!

And I know SO many other people who feel the same about theirs! Because of the Hyla, my family is finally healthy, and there is NOTHING that can replace that peace. So, I hope, for yours and your family's sake, that you give it another chance....you can always call your distributor and request a good demonstration of how it works.

They are amazingly helpful....you just have to ask! :) Best wishes!

- Morgan Dale of Arkansas

Location: Jonesboro, Arkansas

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