I love my Hyla - must get that out of the way from the beginning. After 15 years of hard use, however, with tons of dog hair and leaves and such, as well as teenagers using it letting hair build up in the roller, the belt is slightly stretched and I have been trying to get a new one but the only email response I have been able to get is that I have to call corporate as there are no distributors in my area.
I absolutely hate phones. I should be able to get decent customer service via email or just be able to order my own parts from their website. It is a belt for goodness sake! And I am willing to pay for it.
So why do they make it so difficult to get one? Last email sent 5 months ago with no response at all, prior responses just said call corporate. Why? I have been having an email conversation with corporate.
Aren't you the same one that would answer the phone?
I assume this as your email tag says "receptionist". I am just flabbergasted...
Reviewer is in unhappy mood. kellimullin1 is quite happy with quality and stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss poor customer service of vacuum. Hyla needs to "email me an exact answer to my original question about getting replacement parts" according to poster's claims.
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