Not resolved
Customer service
Price Affordability
Product or Service Quality
Style and Design

I love my Hyla - must get that out of the way from the beginning.After 15 years of hard use, however, with tons of dog hair and leaves and such, as well as teenagers using it letting hair build up in the roller, the belt is slightly stretched and I have been trying to get a new one but the only email response I have been able to get is that I have to call corporate as there are no distributors in my area.

I absolutely hate phones. I should be able to get decent customer service via email or just be able to order my own parts from their website. It is a belt for goodness sake! And I am willing to pay for it.

So why do they make it so difficult to get one? Last email sent 5 months ago with no response at all, prior responses just said call corporate. Why? I have been having an email conversation with corporate.

Aren't you the same one that would answer the phone?

I assume this as your email tag says "receptionist".I am just flabbergasted...

Reviewer is in unhappy mood. kellimullin1 is quite happy with quality and stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss poor customer service of vacuum. Hyla needs to "email me an exact answer to my original question about getting replacement parts" according to poster's claims.

Other people also mentioned vacuum in their reviews. You may find this information helpful for further shopping at Hyla.

Had an Experience with Hyla?

Write a review


Terms of Service
Post Comment
Springfield, Missouri, United States #1206840

There is an office in Springfield Mo. The number is 417-890-1870 and they shipped me what I needed.

Walnut Creek, California, United States #964973

Hi my name is Jan I sell Hyla and I'll help you get you Belt you can email me at jankim1213@gmail.com


Of course you can order parts through their main US website directly. They have an online store

to Hylalover Arvada, Colorado, United States #950516

Do you have a link?

to Hylalover Neosho, Missouri, United States #1006969

Tried that and would have to drive 50 miles 1 way to get a filter for my hula.

Tried ordering online and no wy to process the ordeno dealers in my area

to Betty B Springfield, Missouri, United States #1206855

One of the people in Springfield met me at the walmart in Neosho to deliver parts, call them ask for Kris.

You May Also Like

Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more Whirlpool Cabrio washer cracked lid (Model WTW7800XW2) Whirlpool "We purchased our Whirlpool Cabrio washer and dryer from Lowe's in 2011. (Whirlpool Cabrio Washer Model WTW7800XW2). Before our one year warranty expired, I noticed the lid was..." Read more Swagtron - Similar experience with Swagway X2 Swagtron "I purchased this Swagtron Swagway X2 on December 6th, 2016 because of the $199 sale... it's used and damaged..." Read more Factory Outlet Store -  DO NOT DO BUSINESS WITH THIS COMPANY.  YOU HAVE BEEN WARNED! Factory Outlet Store "I ordered a Plantronics CS530 wireless headset from FactoryOutletStore.com, and I am completely dissatisfied with the quality of product, terrible customer service, and lack of response on my issue. The..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more