Joyce H Nic
map-marker Fort Smith, Arkansas

Hyla does not stand behind their products

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Bought the Hyla vac system and air freshening Tadpole. Within three months of using the Tadpole it quit working.

Was told I put something in it that I shouldn’t have. Not so...only used the oil recommended. Oh yes I only used it at night so you could say I only used it a month and a half. My local Hyla refused to refund my money or replace it.

Customer service is dead I guess. I will shout to the rooftop on every social medial available that this company does not stand behind their products. Oh not enough words? Hyla sucks!

They will not stand behind their products.

Hyla is bad. Buy Rainbow or Dyson.

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Reason of review:
Bad quality
2 comments
Guest

As far as I know the "tadpoles" aren't for sale and are free gifts through the referral program.

Guest

This sounds like an issue that could be resolved by contacting the importer, (954) 571-****

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Anonymous

Over priced and reps wanted nothing to do with you once you

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Bought the overpriced cleaner that doesn’t clean any better than the sears kenmore cleaner I had. I paid 5x what the kenmore cleaner was and it was a much better cleaner than the Hyla cleaner. Once I purchased the cleaner the rep and his boss wanted nothing more to do with us. Would not return calls, when I finally got in touch with the person that sold me this cleaner and was asking where my promotional gift was he started yelling at me and saying he had nothing to do with that. Ended up contacting his boss and he asked what I would like knives or plastic bowls. Well I took the bowls and I got 6 bowls that you can buy in the dollar store (6 for a dollar) great gift for spending 3k for a vacuum that doesn’t work any better than my old kenmore did. Needless to say I would not recommend anyone to but this machine no have any dealings with this company. Very overpriced and customer service sucks.
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Reason of review:
Bad quality
1 comment
HYLA_NorthAmerica_Cares

Hi there,Your message above concerns us and we are sorry to hear that you have had a frustrating experience with an independent distributorship. While we here at HYLA North America are not a party to the agreements between these salespeople and the independently owned and operated distributorships of HYLA products, we takes concerns, like yours, very seriously.Please contact 315-410-4697 for further assistance with your specific situation. Thank you!HYLA North America

Anonymous
map-marker East Syracuse, New York

Terrible company ethics

Joe and eda mchserry sell these to independent distributors for as low as $500.00 and then they mark them up all the way to $3995.00.... FYI most of the finance company’s the deal with ghave 1st payment default so if you miss your first payment the company is then responsible...
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Anonymous

Horrible lol

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I got hired to do this same job in pensacola but after the first orientation and listening to how everything is ran and what they have you doing, I quickly excused myself from pursuing it. It just sounded like a *** scam lol my car is horrible on gas and I already work a commission job I was looking for a hourly paid job not this *** lol it sounded ALOT like the Kirby scam *** they were doing too but just a different style of item they are trying to sell (vacuum cleaners) I don’t have time for it. And I would advise anyone in the future not to waste they’re time with this *** either lol NO THANKS
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Reason of review:
Work Experience or Job Application
1 comment
Guest

I would never work a 100% commission job. If they can't pay me an hourly base wage, then they can't afford me and I don't work for struggling companies.

Anonymous

Another PISSED customer

We had a man and a woman come to our house in the morning speak to my mom and was 75 years old I was at work they talked to my mom and they came back later that evening the lady dropped the man off he was here over 2 hours pressuring and pressuring my mom to purchase this hyla. He asked my mother how much she got a month she's on a limited income she told him and he said well less add $1,000 to that that she does not get I called on Friday the 23rd and told them that I wanted to cancel that my mom needed to cancel this contract the salesman had put that he was here on the 20th on the contract so two days later when I called to try to get it cancelled for my mother they said that it was too late because the 3-day period was over how was the three-day. Over when he was here on the 21st and this was the 23rd. I called the salesman I called the lady who drop him off try to explain to them that my mom was in the beginning stages of dementia and they took advantage of her they cussed at me and told me that I should have put my foot down I had other things going on so it was not aware of what was happening with my mom. They told me to call the finance company to try and see what they would do so I did call the finance company they to said it was over the 3-day business day cancellation so now we're stuck with this machine which is going to cost us $3,083. I need to know for my mom's sake is there anyway that we can get some help to get out of this. It should be against the law for these people to come into people's homes and do this they say that they go into 90 year old people's homes and do the same thing this should be illegal I don't get if they have so many complaints against them how they are still able to do this to folks. I need some kind of representation on what to do because my mom cannot afford this machine and they will not help no matter what all they do is scream at me when I try to call them on my Mom's behalf so I need somebody to contact me and let me know what I need to do. My mother is not able to work with computers so I am the one defending her if that makes me a third party we can be contacted at any time to get her permission for what I am saying she is 75 years old and she is in the beginning stages of dementia and these guys took sole advantage of that something needs to be done to stop this. I really hope that I will hear from somebody that we will hear from somebody because she sure can afford a $3,000 machine.
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Reason of review:
Poor customer service
3 comments
Guest

They train peope to not sell to that demographic so i would guess it is illegal what they did,you simply need to take them to court over it.

Guest

Where do you or does your mom live?

HYLA_NorthAmerica_Cares

Hi there,Your message above concerns us and we are sorry to hear that you have had a frustrating experience with an independent distributor. While HYLA North America is just the importer of the product, we take concerns like yours very seriously.Please contact 315-410-4697 for further assistance with your specific situation. Thank you!HYLA North America

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Anonymous
map-marker North Little Rock, Arkansas

Door to door harrassment

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Unprofessional still ringing my door bell has been waiting outside my home for over an hour! Terrible go away!!!
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Reason of review:
Poor customer service
Anonymous

Unethical practices

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They trained their staff to lie to you that they are not selling any products but to gather surveys to gather customers' feedback on their service. Initially I refused to let her have my number as I have had bad experience with hard selling sales men. However I was conned by her "innocent" look and "convincing" tone that I gave her my contact for her "service man" to come for a free service for my air con. To my horror, it was another gimmick..and after a demo of his bulky, heavy product and defamation of my current vacuum's brand - Delphin..the hard sell moment start! Gosh he wasted almost another 1 hour of my time before I could get rid of him.
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Reason of review:
Poor customer service
1 comment
Guest

Just curius, what town & state was this in?

Anonymous

Sales101

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My family has been selling water machines for approximately 10 years in the area we live. I hate to see the negative reviews and then people who claim they are salesman of the company being less than professional to our clientele.

It is people that are rude and deceptive and lie to make a sell that ruin the market for people like me and my family. I sell Hyla because I have sold nearly every other water machine and it's simply the best. It's a large basin machine so it holds more water for more filtration and it is easier to empty. Hyla has made it completely user friendly by removing the old basin top cover, removing latches, removing cord hooks, and giving the machine lights and timers and remote controls.

I used Rainbow vacuums as a kid and over time they simply fall apart. The new rainbow has a filter on the back and we preach no filter, no filter, no filter when it comes to your Hoover or Dyson so why is that any different. My only complaint with Hyla is the power attachment has a single cord running up the hose and I wish it would integrate the cord like the older pro-aqua machine. But for the sake of sales and service I believe Hyla is the very best that there is...

if there was anything better I would sell that! Seriously. Reviews serve a purpose of giving people relevant information to a product not arguing with someone back and forth and cursing at each other. I've had more cancellations this month than ever before because of the reviews being posted that have absolutely no relevance to me, my business, my attitude, or my product.

Everyone else's drama is affecting the way I put food on my family's table. I chose this as a career, I'm not a college student trying to make a buck and or getting fooled into making thousands per month and not reading the fine print that says I must do "x" amount of demos to receive a paycheck. I love what I do. And if you can find anything, anywhere that isn't marked up even a little so that some person can make a living, please let me know.

Even Albertsons buys their items and marks them up for the consumer. Hyla doesn't fit the pyramid scheme relationship because nobody is being taken advantage of, at least the way we run our business. I make a little bit of money and my distributor does as well. Overall the machine is promised to last if you take care of it and put water in it and dump the water out.

Each vacuum or air wash gives you a cleaning as if the machine was brand new because the new water is the new filter. Cost effective. In comparison to the today $800 Dyson, how much would it cost to replace the filter each time you vacuumed? It has a dry filter with a negative correlation for clogging.

Meaning each use the machine loses more and more airflow and just because the machine motor is running it doesn't mean it's constantly picking up the same amount. Once you use a water machine and it's a good experience, your house is cleaner, and smells better, the sale was a pleasant experience, the salesman teaches you how to use the machine, I can confidently say it would be hard to see someone go back to using a shark, bissel, or Hoover. If someone is in your home selling you something be courteous to them and rest assured knowing it's probably worth more than you think. I caution everyone buying used machines and say if you get a used one and it works as advertised and has every piece and last you forever congratulations, if you get it and it's missing pieces amor doesn't work, or works for a short period and the motor quits or something god forbid, it would have been better to buy a machine that is still sold for less than MSRP or as some are calling high pressure sales, I call it making you a deal now so you don't waste my time or yours.

You at least know what you're getting from me and I will show you exactly how well the machine will work after I leave. If you suffer from a stinky house or vacuum, allergies, asthma, headaches, or spend too much on vacuums or air fresheners, I challenge you to look at a Hyla, if I show it to you, ask me anything you'd like, if you don't wake up feeling like it was the best money you ever spent, call me I'll come and get it. I want my customers to have positive things to say about me and my machine, if you wouldn't do that I don't mind getting a call or text to come get the machines within the three day cancellation, sure it hurts, but it's absolutely disgusting that some distributors are saying it has to be mailed or this that or the other. Good luck to all consumers and please don't let one bad Direct sales experience ruin you getting a great machine.

They are absolutely worth whatever the sales guy tells you, high end machines are expensive. If you want a machine for less than $1,000 keep using a stinky dry filtered Kirby, Hoover, or Dyson.

Water machines work and leave the water looking like you just shampooed your carpet even though the carpet is totally dry! Thank you

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Reason of review:
Good quality
2 comments
Guest

I have yet to own a Hyla! I have a Delphin for many years and which I am very happy with.

The only complaint is that it is a rather heavy machine and I am getting on in years. A salesperson gave a demonstration and I am very impressed! In addition, it is light which I like very much on top of its performance. I believe I know a good machine when I see one having owned a Delphin for many years.

I believe the grouses that happened often has to do with the high pressured sales techniques as well as the high price! It is a very good product if you don't mind the price.

Guest

Sure, every business marks up their product to make a profit. BUT, with the Hyla, as with Kirby, Rainbow, Filter Queen, etc, the markup rate is well over 2k because there are several people getting commissions of that one unit.

That's mighty d@***n excessive to me. I agree the Hyla is a good product, but I am not willing to grossly overpay that much, just to own one.

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Anonymous

Just a lie

Came in for their sales pitch. It was good. Then i had 4 pages of referrals they do one and sell one to them. Guess what they don't give nothing free. Never again. Hyla.
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Reason of review:
Not as described/ advertised
Anonymous

Buyer Beware!

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BUYER BEWARE! This is the worst vacuum!

It has the strength of a grandma! We layed down carpet, the hyla couldn't pick it up. We celebrated Christmas with a real pine tree, nope, didn't have the strength to pick up pine needles! What happens to your laundry after you wash and dry clothing?

Lint. Right. Same with carpets. Think of the bag from a traditional vacuum, all that carpet lint gets collected.

Now hyla suggest flushing it down the toilet. What do you think happens to all the lint, nylon, polyester, whatever the carpet is made out of. Now what do you think that's doing to your plumbing? Not good!

It plugs it up. Not everything vacuumed with be biodegradable. What if you have a party with confetti. A candy wrapper, or any plastic.

Our boys like air soft. We have bb's around, that fall out. So say you vacuum plastic, you can't flush it, so what do thou do with it? We ended up dumping it outside.

How pretty is that? Now we have to go clean up after our vacuum! As a mother of 5, with 1 son having asthma, and a previous kirby owner! This filter vacuum system would get a .5 the carpet looks pretty and the smell is nice and the attachments are nice, yet the maintenance, upkeep, and filtration are such a pain that NONE of the kids like to vacuum with it!

All of then prefer the big kirby, because it's strong and works! It's faults advertisement! At least out salesman promised all sorts of goodness from thud little machine. Just know, if you by this, look at the entire picture!

I wish someone would of pointed out the reality of this machine. Also, after you use it, our kids didn't dump it immediately after, even sitting until the next day, it STinks to high heaven!!! I'd change 100 pooy diapers over cleaning that stick bomb! This is a light work vacuum, and loud air filter.

It's quieter than a regular vacuum, yet the hum bothered the kids, they'd ask to please turn that loud noise off.

Our kids are 9yrs-17yrs. We all regret getting it!

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Reason of review:
Bad quality
3 comments
Guest

Your stupid

Guest
reply icon Replying to comment of Guest-1420531

*You're*... tell us again who the stupid person is?

Guest

Hi In respond to your message please give us a call we can help you fix your Hyla vacuum so it is working, it sounds like you have it plugged somewhere and that is why it is not picking up.

And yes you can dump the tank down the toilet, just as long as you are not on a septic you can dump it down the toilet, as far as lint going down the drain when you wash your clothes where do you think the lint from your clothes and socks go ?

Please call we can help you with your Hyla Vacuum

Sincerely,

Hyla Southwest (435)319-****

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Anonymous

Worst vacuum

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This vacuum is the absolutely worst can't clean up anything if the world depended on it. Won't pick up anything off carpet it will spit it right back out. Sad I bought this waste of money !
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Reason of review:
Bad quality
2 comments
Guest

It sounds like u have a clog somewhere in the hose or power nozzle for that to happen.

HYLA_NorthAmerica_Cares

Hello,I am reaching out on behalf of HYLA North America, the HYLA importer in the US. We suspect that your HYLA may have a clog restricting the airflow.

It a very easy solution and we can quickly walk you through it! Please give us a call at 315-410-4697 so we can further assist you.

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Anonymous

Free Gift SCAM

This company send people down to knock on your door and offer you a free gift box of water filter for nothing. They just ask for us to give them a feedback.

Then ask us if we would like a free cleaning service which u will have to sign n return to them.

I cancelled the cleaning appt and was threathened to be billed for that FREE GIFT and demanded me to return it to their office. Such inconvinience and poor service!

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Reason of review:
Not as described/ advertised
1 comment
HYLA_NorthAmerica_Cares

Hi there,Your message above concerns us and we are sorry to hear that you have had a frustrating experience with an independent distributorship. While we here at HYLA North America are not a party to the agreements between these salespeople and the independently owned and operated distributorships of HYLA products, we takes concerns, like yours, very seriously.Please contact 315-410-4697 for further assistance with your specific situation. Thank you!HYLA North America

Anonymous

Past Contractor...

I worked for an LLC in my hometown for a bit and the company is not a company it is a pyramid scheme that tricks people looking for work and those that they sell the vacuum, that they try to pass off as mainly an air purifier, to and con people of money, time and patience. The scheme is just that a scheme.

If you bought the product you will not actually have any type of warranty, you will not get a refund/be able to cancel even within the first 3 days and you will be out over $3,000 when the dang thing is sold online for half the price.

I give warning to anyone wanting to buy or work for an affiliate of Hyla to turn around and run, FAST. The product and hassle are not worth the headache or to do any leg work for.

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Reason of review:
EVERYTHING

Preferred solution: The scheme artists to leave and never come back. Not give German engineering such a *** name.

4 comments
HYLA_NorthAmerica_Cares

It's unfortunate that you had a negative experience working with an independent HYLA distributor. We always do our best to only affiliate with those companies who will treat their dealers and customers with respect.

Of course, we stand behind our products and include warranty with the machine as well as full refunds within the contracted time period.

In addition, brand new HYLA machines are only ever sold through in-home demonstrations - the ones you may find online are used and not covered by warranty. Once again, I would like to express our concern for your bad experience and let you know that if you have any questions you can feel free to reach out to us, the importer HYLA North America, at 315-410-4697.

Guest

What you said is so not true I been with Hyla over 20 years very very good company and excellent product only bad salesman leave bad reviews learn how to sell then you can gripe I have made $100,000 a year ALOT

Guest

It is made in Slovenia.

Guest

It's not German Engineering.

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Frederic Ena

Please call me asap!

Please call me asap 251301****. Been overcharged
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Reason of review:
Problems with payment
1 comment
Guest

Hello, please make sure to call your local office. The number is on the contract you signed or your fiance company can give you the phone number which will likely be the Alabama office at 251-239-****.

Ask to speak with a manager.Hope this helps solve the issue. Have a great day.

Anonymous

Late for appointment after all the gimmicks

A chinese rep knocked on our door to give a box of tap water filter and said it’s a free gift for a survey. I refused to accept the box but she left it with me anyway after she said she needs my contact as proof she has carried out her job.

So now their singapore office called requesting to fix a cleaning demo to just gather feedback. They also told me to return the tap water filter to their office if I don’t concede. So we fixed it at 4pm and no surprise, no one turned up.

I received a call at 4.45pm that their guy is at my place. If this company can’t even be on time, I doubt there’s much to expect from their service and product.

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Reason of review:
Poor customer service
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